This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
You can ask any questions regarding this Policy via email@example.com. We’ll do our best to respond fast and helpfully.
How do we collect information from you?
We obtain information about you when you use our website. Typical examples would include when you download a free e-book and join the Readers Club, enquire about psychotherapy or about interviewing Lucy, or when you purchase a hard copy of one of my books.
What type of information is collected from you?
We collect personal information about you from different sources. For example, we collect information you The personal information we collect might include your name, email address, and information regarding what pages are accessed and when. We do not collect or store any bank card information or similar at any point – payment takes place only through highly reputable and secure third party services.
How is your information used?
We may use your information to:
- Complete the delivery of a service you have requested
- Respond to a question
- Carry out any contractual obligations we may have towards you
- Send you Readers Club communications which you have signed up for
We review our retention periods for personal information on a regular basis and will remove your data when appropriate.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
When you make any online payment with us, your payment will be processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions.
We will not contact you for marketing purposes by email, unless you have given your prior consent. We will not contact you for marketing purposes by phone, SMS or direct mail.
How you can access and update your information
You have the right to ask for a copy of the information we hold about you, and we’ll be happy to oblige – free of cost.
Security precautions in place to protect the loss, misuse or alteration of your information
Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. Obviously, we’re not responsible for the privacy policies of those other organisations.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please let us know, so we can be responsible in our communications to you and of course, please always keep your parent or guardian properly informed.
Holding your data outside the UK
We are based in the UK, but our client base is global and our website is hosted via a technology that deploys servers worldwide. This means that your data may be collected and stored outside the UK, and the privacy policies which apply in those jurisdictions may of course be different. That said, the vast majority of our server use is in the United Kingdom, the United States, the European Union and other highly reputable jurisdictions. We’ll go on working, carefully, with highly responsible server partners.
We want our users to have a good experience on our website, so we will from time to time engage in analytical exercises that follow user behaviour on the site, and those exercises may involve significant data collection. That said, the data thereby collected is anonymous and collated into large statistical aggregates. We’re interested in users-in-general – we’re never going to spy on you!
Review of this Policy
We keep this Policy under regular review.